Return conditions
We are committed to making the return or exchange process as simple and hassle-free as possible. Simply contact us and we will be happy to assist you in finding the best solution for your needs.
1
Size change
Choosing the perfect size can be an individual and personal experience. So if you've purchased some underwear and find that the size isn't right for you, we're here to help. Our size exchange return policy gives you the peace of mind of being able to return your underwear and receive a different size that better suits your needs. Your satisfaction is our priority, and we are committed to making the size change process as simple and hassle-free as possible.
2
Model change
It happens that you change your mind, and we understand that you may want a different model than the one you purchased. With our model exchange return policy, we give you the flexibility to return your underwear and choose a different model that best suits your tastes and preferences. We want you to be completely satisfied with your purchase.
3
Expenses
Original shipping and handling charges are non-refundable.
4
Defective
If you have received an incorrect, damaged or defective item, please contact customer service so we can help you resolve the issue.